Privacy Policy

Introduction

Look, we get it – nobody actually enjoys reading privacy policies. But here's the thing: we take your privacy seriously, and you deserve to know what happens with your information when you work with us or just browse our site.

Obsidrax Architecture operates under Canadian privacy laws, specifically PIPEDA (Personal Information Protection and Electronic Documents Act). We're based in Toronto, and we've built our practice around transparency – not just in our architectural designs, but in how we handle your data too.

This policy covers what info we collect, why we need it, and what we do with it. If something's unclear or you've got questions, just reach out. We're here to help.

Information We Collect

We only collect what we actually need to provide our services and communicate with you. Here's the breakdown:

Personal Contact Info

When you reach out through our contact form or give us a call, we'll collect basics like your name, email, phone number, and physical address if you're inquiring about a project. Pretty standard stuff.

Project-Related Information

If we're working together on a design, we'll need details about your property, budget considerations, design preferences, timeline expectations – basically everything that helps us create spaces you'll actually want to live or work in.

Technical Data

Like most websites, we automatically collect some technical stuff: IP addresses, browser types, device info, and how you navigate our site. This helps us understand what's working and what needs improvement.

Communication Records

We keep records of our conversations – emails, phone call notes, meeting summaries. It's essential for project continuity and making sure nothing falls through the cracks.

How We Use Your Information

We're not in the business of selling data or bombarding you with spam. Here's what we actually do with your info:

Project Delivery: Obviously, we need your information to design and manage architectural projects. Can't really create your dream space without knowing what you want.
Communication: Responding to inquiries, sending project updates, discussing design concepts – the usual back-and-forth that makes collaboration work.
Legal Requirements: Sometimes we're required to keep records for regulatory compliance, building code documentation, or professional liability purposes.
Service Improvement: Understanding how people use our site helps us make it better. If everyone's getting lost trying to find our portfolio, that's on us to fix.
Occasional Updates: We might send you info about our services or sustainability initiatives, but only if you've opted in. You can unsubscribe anytime – we won't take it personally.

Sharing & Disclosure

We don't sell your personal information. Period. But we do share it in specific situations:

Project Partners

Architecture isn't a solo sport. We work with structural engineers, contractors, sustainability consultants, and other professionals. They'll get the info they need to do their part of the job.

Service Providers

We use third-party tools for things like email hosting, cloud storage, and project management. These providers have access to certain data, but they're contractually bound to protect it.

Legal Obligations

If we're legally required to disclose information – court orders, regulatory requests, that sort of thing – we'll comply. We'll notify you when possible unless we're prohibited from doing so.

Business Transfers

In the unlikely event that Obsidrax is acquired or merged with another firm, your information would be part of that transfer. We'd make sure any new owner respects these same privacy commitments.

Cookies & Tracking Technologies

Yeah, we use cookies – not the chocolate chip kind, unfortunately. These small files help our website function properly and give us insights into how it's being used.

Essential Cookies

These are necessary for the site to work. They handle things like keeping you logged in or remembering your preferences. You can't really turn these off without breaking the website.

Analytics Cookies

We use analytics to see which pages get the most traffic, how long people stick around, and where visitors are coming from. It's all anonymized data that helps us understand what's resonating.

Your Control

Most browsers let you control cookies through their settings. You can block them entirely, though that might make some features wonky. Check your browser's help section for specifics.

Your Privacy Rights

Under PIPEDA and Canadian privacy law, you've got rights. Here's what you can do:

Access: You can request a copy of the personal information we hold about you. We'll provide it within 30 days.
Correction: If something's wrong or outdated, let us know and we'll fix it.
Deletion: Want us to delete your data? We can do that, unless we're legally required to keep it for things like tax records or building permits.
Objection: You can object to certain uses of your information, particularly for marketing purposes.
Portability: In some cases, you can request your data in a format that's easy to transfer elsewhere.
Withdraw Consent: If we're processing your data based on consent, you can withdraw it anytime. Won't affect anything we've already done with permission though.

To exercise any of these rights, just shoot us an email at studio@obsidrax.info or give us a call at (416) 555-0127. We'll need to verify your identity first – can't just hand over data to anyone who asks.

Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. That includes:

Encrypted connections (SSL/TLS) for data transmission
Secure cloud storage with reputable Canadian providers
Access controls limiting who on our team can view sensitive data
Regular backups to prevent data loss
Password protection and two-factor authentication where possible

That said, no system is 100% secure. We do our best, but we can't guarantee absolute security. If we become aware of a breach affecting your data, we'll notify you and the relevant authorities as required by law.

Data Retention

We don't keep your information forever – just as long as we need it for legitimate purposes or legal requirements.

Active Projects: We keep all project-related data while we're working together and for a period afterward, typically seven years. This aligns with professional liability requirements and building code regulations.

Inquiries: If you reach out but don't end up working with us, we'll keep your contact info for about two years in case you change your mind or have follow-up questions.

Marketing Data: If you've subscribed to updates, we'll keep your info until you unsubscribe.

Legal Records: Some documents need to be kept longer for tax, insurance, or regulatory purposes. We follow all applicable retention schedules.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your data, we're here to talk. Reach out anytime:

Obsidrax Architecture

450 King Street West, Suite 302

Toronto, ON M5V 1L7

Phone: (416) 555-0127

Email: studio@obsidrax.info

If you're not satisfied with how we've addressed your privacy concerns, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd appreciate the chance to make things right first.

Policy Updates

Privacy laws evolve, technology changes, and sometimes we need to update this policy. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page. If you're an active client, we'll reach out directly for major changes that affect how we handle your data.

Continuing to use our services after updates means you're cool with the revised policy. If not, let us know – we can discuss your concerns or, if necessary, part ways professionally.

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